- Shipping & Returns
Shipping & Returns
Shipping & Returns
Rejoyn Medical Systems does offer a 30-day money back guarantee on purchases of complete Vacuum Therapy Systems, either the Erec-Tech 1000 or the Erec-Tech 2000.
If for any reason you are unhappy with your system you must call (877) 560-9299 to obtain an authorization for return with in 30 days of receiving the system.
Returns that are received within the 30 days will be refunded for the product price only, not shipping and handling.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Rejoyn Medical Systems will ship all orders within 1 business day of receiving the order. All shipments will be sent via UPS, unless the ship to address is a P.O. Box.
All orders that are to be shipped to a P.O. Box will be sent USPS Priority Mail.
Rejoyn will only ship expedited deliveries, Next Day Air or 2nd Day Air, to a physical street address. We will not ship any expedited orders to P.O. Boxes.
All shipments from Rejoyn Medical will require a signature for delivery.
Any orders with expedited shipping that are placed by 12:00pm PST will ship that same business day, any expedited orders placed after this time will be shipped the following business day. All shipments are sent with a tracking number that will be provided to each client that has included an e-mail address with their order information.